Help center

Set up, dial in, and keep monitoring.

Straightforward guides for the people who run FreshControls day to day. Start with the basics, then tune alarms and notifications to fit how your team works.

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Alarms & notifications

Alarm profiles basics

How thresholds, delays, and escalation combine into a reusable profile you apply across your fleet.

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Notification channels

Email, SMS, and voice — how each channel works, what desktop alerts do, and how acknowledging one stops escalation.

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Billing & account

Billing and the money-back guarantee

How billing works, what the 30-day money-back guarantee covers, and how to request a refund.

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Getting started

Getting started with FreshControls

Create your account, claim your first device, and see live readings in an afternoon.

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Placing sensors for accurate readings

Where to mount a sensor so it measures what matters, and the placement mistakes that cause false alarms.

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Troubleshooting

Troubleshooting offline sensors

A step-by-step checklist for a sensor that stopped reporting — power, range, connectivity, and gateways.

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Ready to put a sensor on it?

Buy online, claim your first device, and be watching live readings today — backed by a 30-day money-back guarantee.

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