Billing and the money-back guarantee

FreshControls is a self-serve, card-required purchase backed by a 30-day money-back guarantee. This article answers the questions we hear most often about billing. For the full terms, see the guarantee terms.

How billing works

You buy online and pay by card. Your subscription covers the devices you monitor and the plan you choose; hardware is purchased separately in the in-app store. Every current amount is shown in the app at checkout — we do not publish price literals on this help site so that what you see is always the live figure.

What the 30-day money-back guarantee covers

If FreshControls is not right for you, request the guarantee within 30 days of your first order being delivered and we will refund both the hardware and every subscription fee invoiced so far, once the hardware is returned. Your subscription then ends. The guarantee terms spell out exactly who is eligible, what is refundable, and how the return works.

How to request a refund

There is no self-serve refund button — a guarantee claim is handled by a person so we can arrange the hardware return with you.

• Email billing@freshcontrols.com, or
• Contact support and reference your organization name.

We will confirm your claim, send you the return details, and process the refund once the hardware is back with us.

Changing or canceling your plan

You can change or cancel your plan at any time from Settings → Billing. Cancellation stops future charges; your data remains available to export according to our privacy notice.

Where your data lives

Billing and commerce data are processed on the US control plane, while your operational monitoring data and credentials never leave your region. This split is described in full in our privacy notice.

Related

• Guarantee terms
• Getting started