Getting started with FreshControls

FreshControls monitors the temperature and environmental conditions that decide whether product ships or spoils. This guide takes you from an unopened box to your first live reading.

1. Set up your organization

Sign in at app.freshcontrols.com to set your organization up. You will name your organization, add your first site, and set its local time zone — every log and report is stamped in the site's local time, which matters when an inspector asks.

2. Connect your first device over Bluetooth

Open Setup in the app and choose Bluetooth setup for a supported nearby device. The guided steps link the physical device to your account and check its connection.

• Prepare the device as shown in the app, then find it over Bluetooth.
• Select the device and confirm its serial number and setup code against its label.
• Choose the site and follow the network setup for that device.
• Wait for the connection checks, then give its monitored points clear names such as Walk-in freezer #2.

The label-based setup option is also available. Scan the label or enter the serial and setup code, then follow the app’s checks. A label link alone does not verify that the device is online.

3. Place the sensor

Use the mounting method supplied or approved for your device model. For a walk-in cooler or freezer, place the sensor away from the door and the evaporator so you measure the air your product actually sits in. Select a supported probe model for deep-freeze or immersion measurements.

4. Set a threshold

Save a target temperature for each monitored point, set high and low alarm limits, and choose how long an excursion must last before an alarm starts. Optional warning limits can use their own delays. Match these settings to your operating procedures and normal cycles.

5. Confirm you get alerted

Return to Home and use the setup checklist. It checks whether a reading has arrived and an alarm is armed; a claimed device alone is not proof that monitoring has started. Once the checklist reaches its notification step, send the test email and confirm that it arrives. Review Settings > Notifications for the other channels your team uses.

If the test fails or no reading arrives, keep the checklist open and fix the missing step. A successful test message confirms that one destination worked; it does not verify every escalation recipient or the temperature of the equipment.

Next steps

• Understand alarm profiles
• Set up notification channels
• Troubleshoot a sensor that went offline
• Respond to a temperature alarm