[{"data":1,"prerenderedAt":145},["ShallowReactive",2],{"help-\u002Fhelp\u002Fbilling-and-guarantee":3},{"id":4,"title":5,"body":6,"category":133,"description":134,"extension":135,"meta":136,"navigation":137,"order":138,"path":139,"seo":140,"stem":141,"summary":142,"updated":143,"__hash__":144},"help\u002Fhelp\u002Fbilling-and-guarantee.md","Billing and the money-back guarantee",{"type":7,"value":8,"toc":122},"minimark",[9,13,28,33,36,40,50,54,57,78,81,85,96,100,105,109],[10,11,5],"h1",{"id":12},"billing-and-the-money-back-guarantee",[14,15,16,17,21,22,27],"p",{},"FreshControls is a self-serve, card-required purchase backed by a ",[18,19,20],"strong",{},"30-day money-back guarantee",". This article answers the questions we hear most often about billing. For the full terms, see the ",[23,24,26],"a",{"href":25},"\u002Flegal\u002Fguarantee","guarantee terms",".",[29,30,32],"h2",{"id":31},"how-billing-works","How billing works",[14,34,35],{},"You buy online and pay by card. Your subscription covers the devices you monitor and the plan you choose; hardware is purchased separately in the in-app store. Every current amount is shown in the app at checkout — we do not publish price literals on this help site so that what you see is always the live figure.",[29,37,39],{"id":38},"what-the-30-day-money-back-guarantee-covers","What the 30-day money-back guarantee covers",[14,41,42,43,46,47,49],{},"If FreshControls is not right for you, request the guarantee within 30 days of your first order being ",[18,44,45],{},"delivered"," and we will refund both the hardware and every subscription fee invoiced so far, once the hardware is returned. Your subscription then ends. The ",[23,48,26],{"href":25}," spell out exactly who is eligible, what is refundable, and how the return works.",[29,51,53],{"id":52},"how-to-request-a-refund","How to request a refund",[14,55,56],{},"There is no self-serve refund button — a guarantee claim is handled by a person so we can arrange the hardware return with you.",[58,59,60,71],"ul",{},[61,62,63,64,70],"li",{},"Email ",[18,65,66],{},[23,67,69],{"href":68},"mailto:billing@freshcontrols.com","billing@freshcontrols.com",", or",[61,72,73,77],{},[23,74,76],{"href":75},"\u002Fcontact","Contact support"," and reference your organization name.",[14,79,80],{},"We will confirm your claim, send you the return details, and process the refund once the hardware is back with us.",[29,82,84],{"id":83},"changing-or-canceling-your-plan","Changing or canceling your plan",[14,86,87,88,91,92,27],{},"You can change or cancel your plan at any time from ",[18,89,90],{},"Settings → Billing",". Cancellation stops future charges; your data remains available to export according to our ",[23,93,95],{"href":94},"\u002Flegal\u002Fprivacy","privacy notice",[29,97,99],{"id":98},"where-your-data-lives","Where your data lives",[14,101,102,103,27],{},"Billing and commerce data are processed on the US control plane, while your operational monitoring data and credentials never leave your region. This split is described in full in our ",[23,104,95],{"href":94},[29,106,108],{"id":107},"related","Related",[58,110,111,116],{},[61,112,113],{},[23,114,115],{"href":25},"Guarantee terms",[61,117,118],{},[23,119,121],{"href":120},"\u002Fhelp\u002Fgetting-started","Getting started",{"title":123,"searchDepth":124,"depth":125,"links":126},"",2,3,[127,128,129,130,131,132],{"id":31,"depth":124,"text":32},{"id":38,"depth":124,"text":39},{"id":52,"depth":124,"text":53},{"id":83,"depth":124,"text":84},{"id":98,"depth":124,"text":99},{"id":107,"depth":124,"text":108},"Billing & account","How FreshControls billing works, what the 30-day money-back guarantee covers, and how to request a refund.","md",{},true,1,"\u002Fhelp\u002Fbilling-and-guarantee",{"title":5,"description":134},"help\u002Fbilling-and-guarantee","How billing works, what the 30-day money-back guarantee covers, and how to request a refund.","2026-08-20","myNkHjFn0QBb5zKNG06WhMGrlMdt7128y1JIz2TppNI",1788197584217]